We are offering a contract employment opportunity for a Customer Service Representative, to be based in Chantilly, Virginia. This role primarily involves providing exceptional service to customers, in addition to proficiently handling a multitude of tasks including data entry and managing multi-line phone systems. We operate within the telecom industry and are keen to continue enhancing our customer experience.Responsibilities:• Provide excellent customer service in a call center environment• Efficiently handle customer inquiries and complaints • Proficiently use Microsoft Outlook and Excel for communication and data management • Carry out data entry tasks, ensuring accuracy and speed• Answer multi-line phone system, directing calls and taking messages as necessary• Demonstrate excellent typing skills, preferably over 60 WPM• Effectively manage and resolve any customer service issues • Maintain a high level of professionalism and confidentiality at all times• Work collaboratively with team members to meet and exceed targets• Continually improve processes and systems to enhance the customer experience.